1. Location quite far from downtown. The air is fresh. View not bad for room on 8th floor and above, but just ordinary for 6th floor and below.
2. Room just ready at 15.37 for so many late check out reason. So unprofessional untuk hotel sekelas Intercont. A bit uncommon, should be at 2pm. No. welcome drink.
3. I have to pay for parking because of no stamp. No reminder before from front office. Parking fee is nothing but so annoying.
4. Breakfast waiting list. Again... waiting 20 minutes without any clarity, until I forced to enter and find my own place, even just for two of us. Omelette too small and overcooked on the outside stall.
5. TV is unclear, please change your provider! Remember... you're 5 stars hotel.
6. I got room no. 209 dan 211. Dua2nya kaca di shower room berjamur, keliatan kalau jarang dibersihkan. Jendela kamar juga ada bekas tangan. Di luar kamar garden tak terawat dan langit2 luar di atas 211 jebol, please repair.
7. Room 209, view kamar tertutup tanaman yang jelek, small things but very annoying.
8. It was rain and no umbrella ready for guest.
10. You put the highest rate for 5 stars hotel in Bandung, please fulfill the customer expectation. Sorry, I only give you 2 stars.