Transnusa Air

If you are looking for a safe and comfortable airline at an economical price, TransNusa Airlines is your choice! PT TransNusa Aviation Mandiri, which operates as TransNusa Aviation Mandiri, usually abbreviated as TransNusa, is an Indonesian domestic airline that serves flights to Jakarta, Bali, and Yogyakarta destinations.

TransNusa Flight Class

Economy Class

TransNusa only provides an economy class on its flights. The Economy Class offered by TransNusa is divided into ten subclasses that adjust to passengers' needs and prioritize functional factors. The airline offers the widest legroom, up to 30 inches, and provides snacks and mineral water free for all its passengers to feel more comfortable during the flight.

 TransNusa Air Fleet

• Airbus A320neo (consisting of 168 seats which are divided into 42 pro seats and 126 standard seats).

• Airbus A320ceo (consisting of 174 seats which are divided into 42 pro seats and 132 standard seats).

TransNusa Air Loyalty Program

TransNusa Air currently does not have a loyalty program. However, you can still get various benefits with TransNusa Air.

Cabin Baggage

• 1 (one) cabin baggage maximum 7 (seven) kg.

Checked Baggage

• Free baggage maximum 20 (twenty) kg.
• Passengers can purchase additional baggage through www.transnusa.co.id or buy it directly at the airport before departure.
  
• Baggage allocation may differ for each flight route, and please visit the airline's official website for more detailed information.

Public policy

• Every passenger must occupy the seat which is determined during check-in.
• Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
• Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
• Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
• It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Expectant Mother Policy

• Pregnant passengers are requested to inform airline staff about the progress of their pregnancy at the time of booking their seats and at the check-in counter.
• Gestational age up to 34 weeks (included):

1. Passengers must bring a medical certificate from a doctor confirming the number of weeks of pregnancy and stating that the passenger is in good health to travel.
2. The certificate must be dated no more than 30 days before departure.
3. Pregnant Passengers must also sign a Limited Liability Statement.

• Passengers with a gestational age of 35 weeks and above are not permitted to join the flight.

Specific Medical Condition Policy

• For security reasons, the airline can only carry a maximum of 4 (four) passengers suffering from quadriplegia or paraplegia per flight, provided that we cannot carry more than 2 (two) passengers with quadriplegia per flight.
• In certain circumstances, we may require passengers to travel with an escort.
• Passengers with illnesses or medical conditions must present a medical certificate upon check-in stating that they are airworthy.
• For the safety of other passengers, the airline reserves the right to refuse passengers who suffer from infectious, contagious, or chronic diseases.
• An airline may refuse a passenger if the airline is not completely sure that the passenger is safe and fit to fly.
• Passengers are required to notify the airline of their condition when booking a ticket.
• Passengers who require special assistance and carry medication/syringes are required to contact the airline's call center at least 48 hours before the departure date.
• Passengers requiring oxygen tanks and/or stretcher bags must request our call center at least 24 hours before departure and must be accompanied by one paramedic.
• Passengers with special needs are required to check-in directly at the airport.

Infants and Children Policy

• Infants aged 20 days and/or under are not permitted to board the flight.
• Except as expressly agreed in writing by a medical practitioner and when the parents of the infant sign a Limited Liability Statement.
• For safety reasons, the number of infants on each flight must not exceed 10% of the aircraft's capacity.

Unaccompanied Minors

• The Unaccompanied Minors service can be pre-arranged/booked following the Carrier's Regulations.
• For safety reasons, the total number of Unaccompanied Minors must not exceed 10% of the aircraft's capacity.
• Please get in touch with the airline for more detailed information.

Important

During the period of adaptation of new habits, all TransNusa ticket purchases will follow the provisions of the SE Task Force for the Acceleration of Handling COVID-19 No.9/2020 concerning Criteria and Requirements for Travel of People in the Adaptation Period of New Habits Towards a Productive and Safe Community Coronavirus Disease 2019 (COVID-19 ) and other related regulations.

Prospective TransNusa passengers must include:

• Passengers must arrive early, which is 4 hours before departure time.
• Free Health Certificate from COVID-19 both for going and going home obtained from a hospital doctor, health center, or clinic;

1. Reverse Transcription-Polymerase Chain Reaction (RT-PCR) Test Certificate, with non-reactive/negative results for a maximum period of 14 days before departure.
2. Certificate of Rapid Test test with non-reactive / negative results in a maximum period of 3 days before departure.
3. Symptom-free Certificate such as influenza (influenza-like illness), for areas that do not have PCR Test or Rapid Test facilities.
4. Personal Identity (KTP or other valid identification).

• Fill out the Health Alert Card (E-HAC).
• Download and activate the Peduli Lindungi application.

Special NTT Intra Flight Requirements

• Personal Identity (KTP or other valid identification).
• Fill out the Health Alert Card (E-HAC).
• Download and activate the Peduli Lindungi application.

• All passengers must download and activate the Peduli Lindungi application on mobile devices through Apple Store or Google Play
• E-HAC (Electronic Health Alert Cards) can be downloaded on an Android cellphone. Click here to download or visit the Ministry of Health's official website on this link. 

Other procedures:

• Wear a mask while at the airport and during the flight.
• Washing hands with soap or using liquid hand sanitizer.
• Follow physical distancing rules while at the airport terminal.

TransNusa is not responsible for errors or lack of required documents and has the right to cancel passenger flights that do not meet the intended requirements.