Qatar Airways

The company Qatar Airways Q.C.S.C., or which operates as Qatar Airways, is the carrier of the national airline of Qatar, headquartered at Qatar Airways Tower, Doha. The airline operates a hub-and-spoke network, connecting more than 150 international destinations throughout Africa, Asia, Europe, America, and Oceania from its base at Hamad International Airport. Qatar Airways uses more than 200 aircraft and employs more than 43,000 people. The airline has been a member of the Oneworld alliance since October 2013, the first Gulf operator to sign with one of the three airline alliances.

Qatar Airways is a state-owned airline formed in 1993 and was reformed in 1997 to become one of the best airlines in the world. The airline has the slogan "Going Places Together" and has succeeded in developing the quality of its services, and increasing the number of its fleets and destinations.

Since its launch in 1997, Qatar Airways has received many awards and is one of the elite airline groups around the world to get 5-star ratings by Skytrax. It is chosen as Airline of the Year by Skytrax in 2011, 2012, 2015, 2017, and the latest in 2019. Qatar Airways is proud to be one of the youngest global airlines serving the six continents and is the fastest-growing airline in the world.

Qatar Airways Flight Class

Qatar Airways provides three class choices for its passengers, namely Economy Class, Business Class, and First Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy class

• Amenities
• Ergonomic chair with adjustable headrests
• Extra comfortable legroom.
• In-flight entertainment.
• Socket, Wi-Fi, and USB port.
• Amenity kit.

• In-Flight Meals
• Qatar Airways collaborated with celebrity chef Nobu Matsuhisa to serve delicious food on his flight.
• Halal food is served complete with a variety of hot and cold drinks.
• Passengers with special dietary requirements must order their food at least 24 hours before departure.

• Economy Class Fleet
• Airbus A319-100LR
• Airbus A320-200
• Airbus A321-200
• Airbus A321neo
• Airbus A321LR
• Airbus A330-200
• Airbus A330-300
• Airbus A350-900
• Airbus A350-1000
• Airbus A380-800
• Boeing 777-200LR
• Boeing 777-300ER
• Boeing 777-8
• Boeing 777-9
• Boeing 787-8
• Boeing 787-9

Business-class

• Amenities
• Business Class is designed like a workspace that is equipped with L.E.D. lights, laptops, and USB ports.
• Ergonomic chair with adjustable headrests
• Extra comfortable legroom.
• The chair can be changed to a flatbed.
• In-flight entertainment.
• Socket, Wi-Fi, and USB port.
• Amenity kit.

• In-Flight Meals
• Various Qatar Airways specialty drinks, such as mocktails and spicy zest.
• Qatar Airways collaborated with celebrity chef Nobu Matsuhisa to serve delicious food on his flight.
• Halal food is served complete with a variety of hot and cold drinks.
• Passengers with special dietary requirements must order their food at least 24 hours before departure.

• Business Class Fleet
• Airbus A319-100LR
• Airbus A320-200
• Airbus A321-200
• Airbus A321neo
• Airbus A321LR
• Airbus A330-200
• Airbus A330-300
• Airbus A350-900
• Airbus A350-1000
• Airbus A380-800
• Boeing 777-200LR
• Boeing 777-300ER
• Boeing 777-8
• Boeing 777-9
• Boeing 787-8
• Boeing 787-9

First-class

• Amenities
• Ergonomic chair with adjustable headrests
• The distance between seats is far enough to provide comfort and privacy for all passengers
• The chair can be changed to a flatbed.
• Extra comfortable legroom.
• In-flight entertainment.
• Socket, Wi-Fi, and USB port.
• Amenity kits, pillows, and blankets.

• In-Flight Meals
• Chef Matsuhisa's signature dishes are arranged beautifully using fancy tableware.
• Various wine and non-alcoholic drinks that can be enjoyed by passengers during the flight.
• Passengers can also order special menus for babies and children, as well as to meet vegetarian and dietary health requirements at least 24 hours before departure.

• First-Class Fleet
• Airbus A321neo
• Airbus A321LR
• Airbus A380-800
  

Qatar Airways Loyalty Program

• Privilege Club
  

Privilege Club is a frequent flyer from Qatar Airways, which offers four levels of membership, namely Burgundy, Silver, Gold, and Platinum. Privilege Club membership is obtained based on price and passenger mileage with flights with Qatar Airways. Also, there is a Family Privilege Club program where families can collect Qmiles and Qpoints for their members so that they can redeem rewards faster. Privilege Club members can exchange their points with free flight tickets, car rental discounts, hotel discounts, and much more.

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Qatar Airways Customer Service

If you need further information, you can contact the Qatar Airways service center below:

• Jakarta Office
  

• Bali Office
  

Airline Codes for Qatar Airways

IATA Code: QR

ICAO Code: QTR

Call Sign: QATARI

Important

The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. 

All Qatar Airways passengers are required to perform the following procedures at check-in:

• Bring the negative RT-PCR Covid-19 test results published within 72 hours before departure from authorized laboratories. Children under 12 years traveling with family members are exempt from the test. Check the list of approved laboratories here.
• Fill out and submit the Passenger Consent Form at check-in together with a negative test result. The form can be downloaded here.

Refund

The conditions for submitting a refund are as follows:

Open Ticket

The conditions for submitting an Open Ticket are as follows:

Reschedule

• Reschedule/change fee will be waived and can be submitted multiple times.
• Fare difference and other additional fees may apply (eg. applicable taxes).
• Must be a Qatar Airways operated flight and not a codeshare flight.
• The new flight should be done before 31 May 2022.
• Rescheduling conditions are subject to each airline's policy and availability.

Reroute

• Reroute is in a form of submission.
• Submitting a re-route can be done while using the same airline and not a codeshare flight
• Submissions are made at the related airlines
• Reroute cannot change the cabin class
• Fare difference and other additional fees may apply (eg. applicable taxes).
• Reroute conditions are subject to each airline policies and availability