Japan Airlines

Japan Airlines Co., Ltd. (JAL), also known as Nikkō, is a Japanese national airline headquartered in Shinagawa, Tokyo. The airline has main hubs at Tokyo Narita International Airport, Tokyo International Airport (Haneda Airport), and Osaka Kansai International Airport and Osaka International Airport. JAL Group companies include Japan Airlines, J-Air, JAL Express, Japan Air Commuter, Japan Transocean Air, ZIPAIR Tokyo, and Ryukyu Air Commuter for domestic feeder services, and JAL Cargo for cargo and mail services.

JAL Group operations include scheduled and unscheduled international and domestic passenger and cargo services to 220 destinations in 35 countries around the world, including codeshares lighting. The history of the establishment of Japan Airlines (JAL) began on August 1, 1951. At that time, the Japanese government established this airline intending to restore the world of Japanese transportation after World War II. International flights from this airline began on February 2, 1954, by taking the Tokyo route to San Francisco.

After more than three decades of service and expansion, the airline was fully privatized in 1987. In 2002, it joined the Japan Air System, Japan's third-largest airline, and became the sixth-largest airline in the world based on passengers transported. Japan Airlines is currently the official sponsor of the Japan Football Association, Japan's national soccer team, Shimizu S-Pulse, and the Sapporo Consadole. All Nippon Airways, the largest airline in Japan, is JAL's main competitor.

Japan Airlines Flight Class

Japan Airlines provides four choices of class for passengers, namely Economy Class, Premium Economy Class, Business Class, and First Class. The services and facilities offered by all four classes are of high quality. See the explanation below for complete information:

Economy class

• Amenities
• Legroom 84 cm - 86 cm, and the width of the chair is approximately 47 cm
• In-flight entertainment
• Electric socket

• In-Flight Meals
• Food will be served 1 hour after take-off
• The dish is served by Nami Iijima, Japan's top food stylist
• Passengers can find various menu items depending on their flight destination

• Economy Class Fleet
• Airbus A350-900
• Airbus A350-1000
• Boeing 737-800
• Boeing 767-300
• Boeing 767-300ER
• Boeing 777-200
• Boeing 777-200ER
• Boeing 777-300
• Boeing 777-300ER
• Boeing 787-8
• Boeing 787-9

Premium Economy Class

• Amenities
• Larger seats with a width of 48-49 cm complete with footrests
• In-flight entertainment monitor 12.1-inch touch panel
• Electric socket
• A reasonably large desk, adjustable reading lamp

• In-Flight Meals
• Food will be served 1 hour after take-off
• The dish is served by Nami Iijima, Japan's top food stylist
• Passengers can find various menu items depending on their flight destination
• Hokkaido-themed menus with variations such as Hokkaido corn stew, various noodles, and udon, with grilled cheese tarts on specific routes
• Premium Economy passengers can also enjoy a variety of branded champagne, such as the Gardet Brut Tradition N.V and Japanese shochu with the brand Tomi-no-Hozen

• Premium Economy Class Fleet
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787-8
• Boeing 787-9

Business-class

• Amenities
• It offers seven types of seats depending on the aircraft, namely JAL Sky Suite I, JAL Sky Suite II, JAL Sky Suite III, JAL Shell Flat Neo, JAL Shell Flat Neo, JAL Sky Flatliner, JAL Skyrecliner, and JAL Skyluxe Seat
• In-flight entertainment monitor 15.4-inch touch panel
• Socket, USB port, video input, and SONY noise-suppressing headphones
• A reasonably large desk, storage space, and adjustable reading lights

• In-Flight Meals
• Food will be served 1 hour after take-off
• It is served by top Japanese chefs such as Jun Kurogi, Chikara Yamada, Seiji Yamamoto, Yosuke Suga, and Fumiko Kono
• Various desserts are also available onboard, ranging from macarons, chocolate palette, and pastry
• Drinks such as Delamotte Blanc de Blancs N.V., Marlborough Sauvignon blanc, Chateau de Beau-Site, and Becker Spaetburgunder Doppelstock

• Business Class Fleet
• Airbus A350-900
• Airbus A350-1000
• Boeing 737-800
• Boeing 767-300
• Boeing 767-300ER
• Boeing 777-200
• Boeing 777-200ER
• Boeing 777-300
• Boeing 777-300ER
• Boeing 787-8
• Boeing 787-9

First-class

• Amenities
• A chair that can be turned into a flatbed complete with cushions
• Luxurious cabin interior with wooden accents
• In-flight entertainment monitor 23-inch touch panel
• Socket, USB port, video input, and SONY noise-suppressing headphones
• A reasonably large desk, storage space, and adjustable reading lights
  

• In-Flight Meals
• Food will be served 1 hour after take-off
• It is served by Chef Seiji Yamamoto or Western cuisine made by Chef Yosuke Suga from Sugalabo
• Various desserts are also available onboard, ranging from macarons, chocolate palette, and pastry
• Various drinks such as Japanese rice wine (sake), western wine, and high-quality champagne
• Drinks such as Delamotte Blanc de Blancs N.V., Marlborough Sauvignon blanc, Chateau de Beau-Site, and Becker Spaetburgunder Doppelstock

• First-Class Fleet
• Airbus A350-900
• Boeing 767-300ER
• Boeing 777-200
• Boeing 777-300ER
• Boeing 787-8

Japan Airlines Loyalty Program

• JAL Mileage Bank
  

JAL Mileage Bank (JMB) is a travel rewards program from JAL Group, including Japan Airlines, JALways, JAL Express, Japan Transocean Air, Japan Air Commuter, Hokkaido Air System, and Ryukyu Air Commuter. The airline partners of the program also include partners Oneworld JAL, as well as Air France, China Eastern Airlines, and Emirates. For the most frequent flyers on airlines, JMB offers Fly on Program, a frequent flyer service status program, and JAL Global Club (JGC), an exclusive club designed for experienced travelers.

• Fly on Program
  

The Fly on Program is a frequent flyer service status program. It is divided into four membership levels, namely Crystal, Sapphire, JGC Premier, and Diamond, based on member travel in the last calendar year.

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Japan Airlines Customer Service

If you need further information, you can contact the Japan Airlines service center below:

• Japan Airlines Jakarta Office
  Wisma Keiai, 2nd Floor
  Jl. Jenderal Sudirman Kav. 3-4
  Jakarta 10220, Indonesia
  Telephone Numbers: (62-21) 5723233
  

Airline Codes for Japan Airlines

IATA Code: JL

ICAO Code: JAL

Call Sign: JAPANAIR

Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. For more information about the travel protocols implemented by the airline, please check here.

Refund

Refunds can be submitted without a refund fee (full refund).

Open Ticket

The conditions for submitting an Open Ticket are as follows:

• Passengers can choose the latest flight date 24 December 2021 - 5 January 2022 if the original flight date is on 24 December 2021 - 5 January 2022 (same period)

Reschedule

• Reschedule/change fee will be waived
• Waiver for reschedule/change fee permitted for one time only.
• Fare differences and other additional charges (e.g. applicable taxes) will apply.
• This should be done before your original date of travel.
• The newest flight should be done between 28 April 2021 - 27 April 2022
• Passengers can choose the latest flight date 24 December 2021 - 5 January 2022 if the original flight date is on 24 December 2021 - 5 January 2022 (same period)
• Rescheduling conditions are subject to each airline policies and availability

Reroute

• Re-route is not permitted
• Reroute conditions are subject to each airline policies and availability