Garuda Indonesia
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Garuda Indonesia Features
Want to travel with cheap airplane tickets but still get five-star comfort while on a trip? Order Garuda Indonesia flight tickets from tiket.com if you want a comfortable and economical flight as your travel companion.
Garuda Indonesia airline tickets are always sought after by potential passengers who want to travel with classy flights. Because Garuda Indonesia is the pride airline of Indonesia, which has received 5-star awards from Skytrax, no doubt, they certainly provide world-class service.
Founded in 1947 as KLM Interinsulair Bedrijf, the airline is now a major airline and the 20th member of the SkyTeam global airline alliance. Initially, the airline was named "Indonesian Airways," then changed to "Garuda Indonesia Airways." The name "Garuda" proposed by the first president of the Republic of Indonesia, Ir. Soekarno, with the hope that this airline could fly across the sky of the Archipelago, such as the Garuda Bird of Lord Vishnu. The airline headquartered at Soekarno-Hatta International Airport in Tangerang.
Garuda Indonesia offers flights with clean cabins and friendly and classy crew. Also, delicious food is available for passengers to enjoy during the flight, ranging from Indonesian, Asian, and Western food.
The concept of the Garuda Indonesia Experience service will make you feel Indonesian hospitality wherever you fly. Besides, a variety of typical Indonesian icons are also present, such as ornaments in the aircraft, cabin crew uniforms, and unique Indonesian fragrances.
Garuda Indonesia Flight Class
Garuda Indonesia prioritizes the comfort of its passengers, so do not be surprised if they provide interesting entertainment in flight. Fly with Garuda Indonesia and experience a fantastic trip. In addition to providing a comfortable and safe flight for you, the Garuda Indonesia airline is also committed to providing maximum service to its passengers. You can choose Garuda Indonesia flight tickets with flight classes that suit your budget and needs. This airline offers 3 (three) flight classes:
Economy Class
- Amenities
- More spacious and comfortable legroom.
- Reclining seats.
- In-flight entertainment services (touch screen TV).
- USB & electrical outlet in each seat.
- In-flight Meal
- Indonesian, Western, or Asian food (flight duration more than 90 minutes).
- Snacks and mineral water (flight duration less than 90 minutes).
- Hot and cold drinks.
- For special diet menus, please contact the airline in advance to make reservations early, at least 24 hours before departure.
- Economy Class Fleet
- Boeing 777-300ER
- Airbus A330-300
- Airbus A330-200
- Boeing 737 Max 8
- Boeing 737-800NG
- CRJ1000 NextGen
- ATR 72-600
Business Class
- Amenities
- Thirty-eight seats that have direct access to the hallway.
- A 21.2-inch wide seat that can be adjusted into a flatbed.
- Seat spacing is 43 inches.
- Personal storage.
- USB & electrical outlet.
- 15-inch touch screen LCD with an innovative Panasonic eX2 inflight entertainment system.
- Hypoallergenic pillow with cotton cover.
- Furtex-plush soft duvet.
- L'occitane Package (for Business Class flights on the Asia - Oceania route).
- In-flight Meal
- The menu adapted to flight routes (international).
- 5-star qualified chefs prepare all menus.
- For special diet menus, please contact the airline in advance to make reservations early, at least 24 hours before departure.
- Business Class Fleet
- Boeing 777-300ER
- Boeing 737-800NG
- Airbus A330-200
- Airbus A330-300
- CRJ1000 NextGen
First Class
- Amenities
- Garuda Indonesia First Class Lounge.
- Sliding door for privacy.
- Ergonomic chair, with 82-inch pitch and 22-inch width that can transform into a luxurious full-flat (180 °) bed with a mattress, duvet, pillows, and backrest.
- Hidden table.
- Wi-Fi.
- Seat control unit with a touch screen panel.
- Entertainment with a 23.5-inch touch screen LCD, equipped with remote control, and soundproof headphones.
- Wardrobe and personal storage.
- Personal reading light.
- Slippers.
- Loungewear for men and women.
- Luxury amenities.
- Exclusive stationery.
- Branded toiletries.
- In flight Meal
- Indonesian and International Cuisine prepared by Chef-on-board.
- A variety of drinks, champagne, sake, tea, coffee, juice, or mineral water, with macadamia nuts.
- For special diet menus, please contact the airline in advance to make reservations early, at least 24 hours before departure.
- First Class Fleet
- Boeing 777-300ER
Garuda Indonesia Loyalty Program
For you loyal Garuda Indonesia passengers, don't miss out on this one beneficial information! Garuda Indonesia provides a GarudaMiles loyalty program, which you can use to collect miles every time you fly with Garuda Indonesia or other airlines that are partners with Garuda Indonesia. Later, the miles that you have collected can be exchanged for free tickets to various destinations or upgrade tickets from economy class to business class.
Also, there are still more benefits from GarudaMiles. You can get a special check-in counter at the airport, an additional baggage allowance, become a priority passenger for ticket reservations, access to Garuda Indonesia lounges at the airport, and much more! Even small children can become members because Garuda Indonesia provides the GarudaMiles Junior program for children aged 2-11 years.
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Garuda Indonesia Customer Service
- Phone number:
-
(021) 2351-9999
0804-1-807-807
-
Address:
Management Building, Garuda City
Soekarno-Hatta International Airport
Tangerang 15111, Indonesia.
- E-mail: CS@garudamiles.com
Garuda Indonesia Airline Code
IATA Code: GA
ICAO Code: GIA
Callsign: INDONESIA
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will continue to follow up until the refund process from the airline is complete.
Special Protocol
Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination.
- To find out the flight requirements that the airline applies for both domestic and international flights. You can check it here.
- For international flights, do a Swab / PCR Test only at the hospital / laboratory network listed here.
Refund
Refunds for Garuda Indonesia Airlines are not currently given in cash, but in the form of EMD / Travel Vouchers. Refund submission must be made before your initial travel date. The conditions for submitting an EMD / Travel Vouchers refund are as follows:
- EMD / Travel Vouchers are transferable on condition that the initial passenger provides a letter of attorney and a copy of an identity card
- EMD / Travel Vouchers cannot be exchanged into cash
- The initial ticket owner must arrive when activating the latest ticket.
- No show fees apply when reservations are not canceled before the flight according to airline regulations
- For name changes (corname) on EMD / Travel Vouchers, Submissions must be made at the relevant airline
- If the passenger does not have a certain new flight schedule / route, passengers are allowed to extend and redeem the EMD / Travel Vouchers until December 31, 2022
| Ticket Purchase Date |
Flight Period |
Routes |
Type of Refund | Voucher Validity |
| On/ before 28 Feb 2021 | 28 Dec 2020 – UFN | To Indonesia from All International Routes (Direct or transit, include Middle East Area & interlining) | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 23 Apr 2020 | 24 Jan 2020 – 31 Mar 2021 | All International Routes exclude Middle East Area (Include interlining) | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 4 Sep 2020 | 24 Jan 2020 – 31 Mar 2021 | To Kuala Lumpur | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 23 Mar 2021 | 28 Dec 2020 – UFN | To Tokyo and Osaka | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 28 Dec 2020 | 28 Dec 2020 – 31 Jan 2021 | To Hongkong | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 12 Feb 2021 | 24 Jan 2020 - 31 Mar 2021 | From / to / via Melbourne | EMD/Travel Voucher | Up to 31 Des 2022 |
| On/ before 8 Des 2020 | 24 Jan 2020 - 31 Mar 2021 | From / to / via Sydney / Perth | EMD/Travel Voucher | Up to 31 Des 2022 |
| On/ before 23 Apr 2020 | 24 Jan 2020 - 31 May 2021 | From / to / via Amsterdam / London | EMD/Travel Voucher | Up to 31 Des 2022 |
| On/ before 28 Feb 2021 | 9 Jan 2021 - UFN | All Domestic Routes | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 15 Apr 2021 | 06 - 17 May 2021 | All Domestic Routes | EMD/Travel Voucher | Up to 31 Dec 2022 |
| On/ before 9 Jan 2021 | 26 Dec 2020 - 28 Feb 2021 | From / to Pontianak | EMD/Travel Voucher | Up to 31 Dec 2022 |
Open Ticket
The conditions for submitting an Open Ticket are as follows:
- If the passenger does not have a certain new flight schedule / route, passengers are allowed to extend the ticket validity period until December 31, 2022
|
Ticket Purchase Date |
Flight Period |
Routes |
Ticket Validity Period |
| On/ before 28 Feb 2021 | 28 Dec 2020 – UFN | To Indonesia from All International Routes (Direct or transit, include Middle East Area & interlining) | Up to 31 Dec 2022 |
| On/ before 23 Apr 2020 | 24 Jan 2020 – 31 Mar 2021 | All International Routes exclude Middle East Area (Include Interlining) | Up to 31 Dec 2022 |
| On/ before 4 Sep 2020 | 24 Jan 2020 – 31 Mar 2021 | To Kuala Lumpur | Up to 31 Dec 2022 |
| On/ before 23 Mar 2021 | 28 Dec 2020 – UFN | To Tokyo and Osaka | Up to 31 Dec 2022 |
| On/ before 28 Dec 2020 | 28 Dec 2020 – 31 Jan 2021 | To Hongkong | Up to 31 Dec 2022 |
| On/ before 12 Feb 2021 | 24 Jan 2020 - 31 Mar 2021 | From / to / via Melbourne | Up to 31 Dec 2022 |
| On/ before 8 Des 2020 | 24 Jan 2020 - 31 Mar 2021 | From / to / via Sydney / Perth | Up to 31 Dec 2022 |
| On/ before 23 Apr 2020 | 24 Jan 2020 - 31 May 2021 | From / to / via Amsterdam / London | Up to 31 Dec 2022 |
Reschedule
The following are rescheduling provisions from Garuda Indonesia Airline:
- Reschedule / change fee will be waived
- Waiver for reschedule / change fee permitted for three time
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- Rescheduling conditions are subject to each airline policies and availability
| Date of Issue | Date of Travel | Reschedule Rules | Routes | |
| On/ before 28 Feb 2021 | 28 Dec 2020 – UFN | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
To Indonesia from All International Routes (Direct or transit, include Middle East Area & interlining) | |
| On/ before 23 Apr 2020 | 24 Jan 2020 – 31 Mar 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
All International Routes exclude Middle East Area (Include Interlining) | |
| On/ before 4 Sep 2020 | 24 Jan 2020 – 31 Mar 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
To Kuala Lumpur | |
| On/ before 23 Mar 2021 | 28 Dec 2020 – UFN | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
To Tokyo dan Osaka | |
| On/ before 28 Dec 2020 | 28 Dec 2020 – 31 Jan 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
To Hongkong | |
| On/ before 12 Feb 2021 | 24 Jan 2020 - 31 Mar 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
From / to / via Melbourne | |
| On/ before 8 Des 2020 | 24 Jan 2020 - 31 Mar 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
From / to / via Sydney / Perth | |
| On/ before 23 Apr 2020 | 24 Jan 2020 - 31 May 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
From / to / via Amsterdam / London | |
| On/ before 28 Feb 2021 | 9 Jan 2021 - UFN | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
All Domestic routes | |
| On/ before 15 Apr 2021 | 06 - 17 May 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
All Domestic routes | |
| On/ before 9 Jan 2021 | 26 Dec 2020 - 28 Feb 2021 | The new flight should be done before 31 Dec 2022. (Completed travel - already back to the origin) |
From / to Pontianak |
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Reroute / change fee will be waived
- Waiver for reroute / change fee permitted for three time
- If the reroute ticket price is greater than the EMD / Travel Voucher value given, the difference fare will be paid by the passenger. If the ticket price is lower than the EMD / Travel Voucher given, then the difference fare will not be given to the passenger.
- Reroute conditions are subject to each airline policies and availability