Emirates

Emirates is an airline based in Garhoud, Dubai, United Arab Emirates. The airline is a subsidiary of the Emirates Group, owned by the Government Investment Corporation of Dubai. Emirates is the largest airline in the Middle East that operates more than 3,600 flights per week from its hub at Dubai International Airport to more than 150 cities in 80 countries on six continents. Emirates is the fourth-largest airline in the world based on passenger-kilometer revenue that was flown and the second largest in terms of shipments of tonnes of flown kilometers. The airline also provides cargo services that are served by Emirates SkyCargo.

Emirates was founded in May 1985 by the Dubai Government, which began operations on October 25, 1985, with flights to Bombay, Delhi, and Karachi. Then, on July 11, 1987, Emirates flight destinations were added for flights to Europe. As for flights to the East, Emirates began inserting them in June 1990. The Emirates airline continued to experience rapid growth until 2000 by adding its aircraft fleet. Although it had suffered a downturn during the bombing tragedy at Colombo Airport and the September 11 tragedy in New York. But Emirates revived in 2004.

Emirates operates a mixed fleet of Airbus and Boeing wide-body aircraft. As of February 2019, Emirates is the largest Airbus A380 operator with 115 aircraft in service and eight further orders. Since its introduction, the Airbus A380 has become an integral part of the Emirates fleet, especially on high-traffic long-distance routes. Emirates is also the largest Boeing 777 operator in the world by operating 144 aircraft.

Emirates Flight Class

Emirates provides three choices of classes for its passengers, namely Economy Class, Business Class, and First Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy class

• Amenities
• Wi-Fi and in-seat power
• In-flight entertainment
• Blanket
• Seats with a distance of 79 - 81 cm (Airbus) and 86 cm (Boeing). And standard seat width (except for the Boeing 777)

• In-Flight Meals
• Various menus filled with global tastes
• Free wine and beer, alcoholic drinks, or other beverages
• Special menus are available for passengers with specific dietary restrictions, and special menus for children
  

• Economy Class Fleet
• Airbus 380
• Boeing 777-200LR
• Boeing 777-300
• Boeing 777-300ER

Business-class

• Amenities
• Wi-Fi, HDMI port, and in-seat power
• In-flight entertainment
• Blanket
• Seat with a length of about 198 cm (can be layed up to 180 degrees), designed the interior of a modern sports car
• Personal mini-bar and amenity kit

• In-Flight Meals
• Various menus filled with global tastes
• Free wine and beer, alcoholic drinks, or other beverages
• Special menus are available for passengers with specific dietary restrictions, and special menus for children
• Gourmet dishes using fresh ingredients and served on Royal Doulton bone China plates with exclusive Robert Welch cutlery, with a new menu that is updated monthly

• Business Class Fleet
• Airbus 380
• Boeing 777-200LR
• Boeing 777-300
• Boeing 777-300ER

First-class

• Amenities
• Wi-Fi, HDMI port, and in-seat power
• In-flight entertainment 55-inch LCD TV
• Personal mini-bar and amenity kit
• Privacy door
• Blankets, a set of pajamas, slippers, eye masks, and pouch that can be brought home

• In-Flight Meals
• Various menus filled with global tastes
• Quality wines selected by Emirates sommelier
• A variety of champagne, beer, cocktails, or other drinks
• Special menus are available for passengers with specific dietary restrictions, and special menus for children
• Gourmet dishes using fresh ingredients and served on Royal Doulton bone China plates with exclusive Robert Welch cutlery, with a new menu that is updated monthly

• First-Class Fleet
• Airbus 380
• Boeing 777-200LR
• Boeing 777-300
• Boeing 777-300ER

Emirates Loyalty Program

• Emirates Skywards
  

Emirates Skywards is a frequent-flyer program from Emirates that was launched in 2000. This program has more than 16 million members in 2016 and uses two separate point systems - Skywards Miles as a currency that can be exchanged for various prizes. One of them is Classic Rewards, which allows people to use their Skywards Miles to book flights to any destination throughout the Emirates network in any class. Also, there are Tier Miles as a metric that determines member-level status. Tier Miles can be collected only when passengers fly with Emirates, while Skywards Miles can be obtained through flight, promotions, and partner offers. Skywards Miles are calculated using four primary inputs, namely route, fare type, class, and level. There are four levels in Emirate Skyward, namely Blue, Silver, Gold, and Platinum. This program has partners in various airlines, banks, hotels, car rentals, and retail/lifestyle verticals.

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Emirates Customer Service

If you need further information, you can contact the Emirates service center below:

• Emirates Jakarta
  One Pacific Place Building, 10th Floord
  Jl. Sudirman. Kav. 52-53
  Sudirman Central Business District (SCBD), Jakarta, Indonesia
  Telephone number: 62 21 2934 5555
  Email: gsa-deltaairlines@novenaaviation.com

Emirates Airlines Code

IATA Code: EK

ICAO Code: UAE

Call Sign: EMIRATES

Important

The terms and conditions informed on this page are fluctuating and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit/connection, and destination. 

• The UAE government has specified designated laboratories that can be checked here.  You can either use the recommended laboratories in the list or any trusted and certified laboratories in your country of origin (if Indonesia, use the hospital lists approved by Ministry of Health) to get your COVID‑19 PCR test.
• If you are flying from India, Pakistan, or Bangladesh, you must get your certificate from one of the labs listed in the designated laboratories document to be accepted on the flight.
   

Refund

Refund submission can be done without a refund fee (full refund). The unused portion of the ticket is eligible for a refund without penalty. 

Processing delays may apply due to the current backlog, therefore we suggest you to submit an Open Ticket.

Open Ticket

The conditions for submitting an Open Ticket are as follows:

Reschedule

• Reschedule/change fee will be waived
• Any fare differential between the original and new ticket must be paid by the passenger
• Waiver for reschedule/change fee permitted for one time only
• This should be done before your original date of travel
• Rescheduling conditions are subject to each airline policy and availability

Reroute

• Reroute submissions can be made only for the same purpose or in some conditions can be changed to the same area. For more information about rerouting, please check here.
• Reroute conditions are subject to each airline policies and availability