Citilink
Citilink Flight Schedules & Price
Citilink Popular Flight Routes
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Citilink Features
FAQ About Citilink Airlines
What terminal is Citilink at Soekarno Hatta Airport?
- Terminal 2 Domestic.
What is the baggage capacity of Citilink airlines?
- Passengers get a free check-in baggage allowance with a maximum weight:
- Domestic: Airbus 20 kg and ATR 10 kg.
- International: 10 kg.
- Cabin baggage maximum of 7 (seven) kg.
- Cabin luggage dimensions may not exceed 56 cm x 36 cm x 23 cm.
How do I reschedule and refund Citilink tickets at tiket.com?
- You can apply for a refund and reschedule directly on tiket.com application.
How do you contact tiket.com Call Center regarding your Citilink ticket purchase?
- If there are problems and questions regarding ticket purchase, please contact tiket.com Customer Care at 0804 1500 878, WhatsApp 0855 1500 878, or email to cs@tiket.com.
What is the Most Popular Citilink Route?
- Jakarta Surabaya tickets
- Surabaya Jakarta tickets
- Jakarta Bali tickets
- Makassar Ambon tickets
- Makassar Jayapura tickets
- Ambon Makassar tickets
- Banjarmasin Jakarta ticket
- Banjarmasin Semarang tickets
Citilink Flight Class
The Citilink aircraft cabin has a standard 180 seat configuration. In July 2018, Citilink introduced the "Green Zone" program. Seats in the first five rows and rows near the emergency window are called "Green Chairs," while the rest are ordinary chairs. Passengers who wish to book or request a special green or regular seat during booking or check-in will be charged a certain fee. Additional benefits include free snacks, drinks, and insurance.
Economy class
- Amenities
- 29 inches of legroom
- Seat layout 3-3.
- Food and drinks (surcharge).
- Citilink Fleet
- Airbus A320-200
- Airbus A320neo
- Airbus A330-900neo
- ATR 72-600
- Boeing 737-500
Citilink Indonesia's Loyalty Program
For those of you who faithfully use the Citilink service as your favorite airline, there is a very profitable loyalty program! Citilink previously had a program called SuperGreen, which has now joined the Garuda Indonesia loyalty program, GarudaMiles. You can collect GarudaMiles from each of your flights with Citilink and Garuda Indonesia, which you can exchange later with various benefits and prizes for the next Citilink and Garuda Indonesia flights!
Buy Citilink Flight Tickets at tiket.com
Immediately order Citilink promo tickets from tiket.com. You can check and compare flight routes and flight schedules directly at tiket.com. Download and install the tiket.com application directly on the Google Play Store and App Store to get flight ticket promo information every day. You can also easily check Citilink's flight schedules directly from the tiket.com application. Or you can check it on tiket.com's official website. Get the experience of booking Citilink flight tickets on tiket.com quickly, efficiently, and with lots of promos.
Going anywhere? tiket.com!
Citilink Customer Service
- Phone number:0804-1-080808
- Email: info@citilink.co.id
-
Address:
Menara Citicon Lt. 14.
Jl. S Parman Kav. 72 Slipi,
West Jakarta 11410, Indonesia.
-
Working hours:
Monday - Friday: 9:00 AM to 5:00 PM
Saturday: 9 am to 2 pm
Sunday: Closed.
Citilink Airlines Code
IATA Code: QG
ICAO Code: CTV
Callsign: SUPERGREEN
- Passengers get a free baggage allocation with a maximum weight
- Domestic: Airbus 20 kg and ATR 10 kg
- International: 10 kg
- Cabin baggage may not exceed a maximum weight of 7 (seven) kg.
- Cabin luggage dimensions may not exceed 56 cm x 36 cm x 23 cm.
- There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
- Bags with a weight of more than 7 kg must enter the Check-In baggage.
- Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.
tiket.com will do everything to speed up the process. We will continue to follow up until the refud process from the airline is complete.
Special Protocol
Before traveling, make sure you have prepared documents or filled out forms at either the departure airport or the destination airport (if any). For complete information, please click here.
Refund
Refunds for Citilink are in accordance with the airline's regulations as follow:
- For departure dates after 30 June 2020, normal regulatory refunds in cash apply except mentioned on the table below.
- Refund submission must be made before your initial travel date.
- Vouchers will be given in the form of a voucher code that will be sent by tiket.com to passengers through the registered email address.
- Vouchers can be used to purchase Citilink tickets on a free route, and the departure date starts from 1 June 2020 to 20 July 2021.
- Vouchers can be redeemed (used) at the Citilink sales office or on the Citilink website.
- Vouchers are transferable and can be used for other passengers who are not the passengers on the previous reservation.
- If the price of a new ticket is higher than the value of the voucher given, then the price difference must be paid by the passenger. If the price of a new ticket is lower than the given voucher, the remaining balance in the voucher can be used to purchase another ticket multiple times until the balance or validity period ends.
- Voucher value can be checked on the Citilink website.
| Ticket Purchase Date | Flight Period |
Routes |
Type of Refund |
Refund Regulation / Voucher Validity |
|
- |
24 Apr – 30 Jun 2020 |
All routes |
Voucher |
Up to 20 Jul 2021 |
| - | 18 Dec 2020 - 4 Jan 2021 | To Bali | Cash | Full Refund |
| - | 6 - 17 May 2021 | All domestic routes | Cash | Full Refund |
Reschedule
- Reschedule/change fee will be waived only for the flights mentioned on the table below
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- Rescheduling conditions are subject to each airline policies and availability
| Date of Issue | Date of Travel | Reschedule Rules | Routes |
| - | 18 Dec 2020 - 4 Jan 2021 | The new flight should be done before 30 Apr 2021. (Completed travel - already back to the origin) |
To Bali |
| - | 6 - 17 May 2021 | The new flight should be done on 1 - 5 May and 18 - 31 May 2021 (subject to the seat availability) (Completed travel - already back to the origin) |
All domestic routes |
Reroute
- Reroute / change fee will be waived
- Fare differences and other additional charges (e.g. applicable taxes) will apply
- If the reroute ticket price is greater than the initial flight, the price difference will be paid by the passenger. If the ticket price is lower than the initial flight, then the price difference will not be given to the passenger.
- Reroute conditions are subject to each airline policies and availability