China Southern Airlines
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China Southern Airlines is an airline headquartered in Baiyun District, Guangzhou, Guangdong Province. The airline was founded on July 1, 1988, after the restructuring of CAAC Airlines (Civil Aviation Administration of China), which acquired and merged several domestic airlines. China Southern Airlines is one of China's "Big Three" airlines (with Air China and China Eastern Airlines) and is the seventh-largest airline in the world based on passenger capacity, as well as being the largest airline in Asia in fleet size and revenue.
China Southern Airlines has main hubs at Guangzhou Baiyun International Airport and Beijing Capital International Airport. The airline operates more than 2,000 flights to more than 200 destination routes every day and is a member of SkyTeam until January 1, 2019, to strengthen its partnership with American Airlines and others. China Southern Airlines began a frequent flyer program by partnering with American Airlines in March 2019.
The airline logo consists of cotton flowers which are inside the bluefins of the aircraft. Cantonese consider cottonwood flowers to have a strong spirit that drives them to grow high in the sun. In 1982, cottonwood was chosen to be the official flower of Guangzhou.
At present, China Southern Airlines is planning a more flexible bond with other airlines that are mostly members of Oneworld, such as Qatar Airways. For a while, China Southern Airlines also did not join the alliance to fulfill its dream of becoming the largest airline in the world. On September 26, 2019, China Southern operated at Beijing Daxing International Airport.
China Southern Airlines Flight Class
China Southern Airlines has always tried to become a world-class airline that is network oriented with Chinese characteristics. The airline has established an extensive network throughout China that connects Europe and Oceania and throughout North America, the Middle East, Africa, and Asia. Every day, China Southern operates more than 3,000 flights with routes to 224 destinations in 40 countries and regions throughout the world.
In 2011, China Southern Airlines gained Four-Star status from SKYTRAX and was recognized as the Top 50 Most Admired Chinese Companies by FORTUNE China in 2012 and 2013. Also, China Southern won the 2014 Stars of China Award by the US-based Global Finance Magazine.
Not only that, in 2015, China Southern was awarded the Excellent A330 Operator by Airbus, and received 100 China's Top 100 Valuable Brand Enterprise Awards & Golden Pegasus Awards in the 15th China International Transportation & Logistics Expo. In 2016, China Southern was listed among the top 500 companies in China by FORTUNE China, with the highest-ranking among other companies in the transportation industry segment. In 2017, China Southern was named one of the most valuable airline brands by Brand Finance, and in 2018, China Southern won the "World's Most Improved Airline" by SKYTRAX. China Southern Airlines offers several classes of flights that are equipped with various features. See the explanation below for complete information:
Economy class
China Southern Airlines provides the economy class with complete facilities that will make your trip more comfortable and enjoyable.
- Amenities
- A380
- Comfortable seating
- A 9-inch flat-screen LCD TV
- In-Flight Entertainment
- Headrests
- Reclining seat
- B787
- Higher cabin humidity and cleaner air
- The window is 65% bigger than an ordinary aircraft window
- The window is also equipped with an optical system that is electronically controlled and changes color to replace traditional window curtains
- The uniquely designed glass case makes it easy to store drinks
- 9 inch private LCD TV
- A330
- Seating layout uses configuration 2-4-2
- Seat distance 81 cm (32 in)
- Seating width is 43-44 cm (17 in)
- The spacious and comfortable seat design offers a balanced backrest
- In-Flight Meals
- China Southern Airlines provides a variety of delicious food that is ready to accompany all passengers during the trip.
- There are East Asian and Western dishes made with quality ingredients
- Economy Class Fleet
- Airbus A380-800
- Boeing 787-8
- Boeing 787-9
- Airbus A330-200
Premium Economy Class
The Premium Economy Class is designed with an innovative and exclusive, allowing all passengers to enjoy the trip entirely.
- Amenities
- A330
- Increased footrest to 35-37 inches
- 40% more legroom
- Warm blankets and soft pillows are provided for long-haul flights
- Friendly cabin service
- Delicious dishes during the flight
- In-Flight Meals
- China Southern Airlines offers a variety of delicious food that is ready to accompany all passengers during the trip
- There are East Asian and Western dishes made with quality ingredients
- Premium Economy Class Fleet
- Airbus A380-800
- Boeing 787-8
- Boeing 787-9
- Airbus A330-200
Business Class
An innovative seat layout, more extensive private space, and easy access are provided for passengers to enjoy a quiet and exclusive relaxing trip.
- Amenities
- A380
- Seating layout uses configuration 1-2-1
- Designed to ensure that all seats have aisle access
- The bed is 62 cm wide (including the armrest), and the two optional lengths are 1.95 m and 2.2 m
- Adjustable privacy screen between two adjacent chairs
- Built-in facilities such as literature pockets, magazine racks, reading lamps, USB ports, and a power supply in the seat
- 15-inch flat-screen LCD TV
- B787
- The chair can lean 180 degrees into a comfortable flatbed
- Adjustable built-in chair reading lamp
- Drinks, magazine racks, and shoe storage
- 15 inch private LCD TV
- A330
- The chair can lean 180 degrees into a comfortable flatbed
- This chair has 24 large chairs that are comfortable in a 2-2-2 configuration
- In-Flight Meals
- There are East Asian and Western dishes made with quality ingredients.
- Drinks and desserts typical of southern China
- Passengers can enjoy the most famous China Southern Airlines dishes, such as "large bowl" beef noodles, as well as delicious Cantonese hotpot rice and Guangdong style rice noodles
- Premium Economy Class Fleet
- Airbus A380-800
- Boeing 787-8
- Boeing 787-9
- Airbus A330-200
First class
The exclusive design with a semi-box style in First Class allows you to enjoy the great private space. Each chair can be fully in a flat position / comfortable bed.
- Amenities
- A380
- Eight private flatbed suites explicitly designed to provide an exceptional travel experience
- Each private suite has a length of 2.08 m (82 in) and 1.52 m (60 in)
- Adjustable electric chair
- A 23-inch flat-screen LCD TV
- Six different lighting schemes
- Personal storage cabinet with combination lock
- B787
- Four cocoon chairs that provide exclusive accommodation
- The back panel creates an independent space
- An ergonomic chair with an electronically controlled back massage feature
- Can be reclining to the flatbed position
- In-seat power and USB port
- 17 inch private LCD TV
- A330
- Elegant and soft lighting complements the luxurious and comfortable cocoon chair
- Seating layout uses the 1-2-1 configuration of the passenger cabin layout
- Seat distance 2.13 m (84 in)
- Seat width is 69 cm (27 in)
- Private TV 17 or 15 inches
- In-seat power and USB port
- In-Flight Meals
- There are East Asian and Western dishes made with quality ingredients
- Drinks and desserts typical of southern China
- Passengers can enjoy the most famous China Southern Airlines dishes, such as "large bowl" beef noodles, as well as delicious Cantonese hotpot rice and Guangdong style rice noodles
- Premium Economy Class Fleet
- Airbus A380-800
- Boeing 787-8
- Boeing 787-9
- Airbus A330-200
China Southern Airlines Loyalty Program
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SkyPearl Club
SkyPearl Club is a frequent flyer program from China Southern Airlines. SkyPearl Club members can earn miles by flying with China Southern or Partner airline segments (including American Airlines, Aerolíneas Argentinas, Air Europa, Air France, Alitalia, China Airlines, Czech Airlines, Delta Air Lines, KLM, Korean Air, MEA, Vietnam Airlines and Xiamen Airlines, Sichuan Airlines) in a global network. Also, there are many ways to earn miles for SkyPearl members through extensive cross-industry cooperation, such as hotels, restaurants, credit cards, and other service products in collaboration with China Southern Airlines. The miles collected can be exchanged for various benefits such as free airplane tickets and flight class lifts.
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China Southern Airlines Customer Service
If you need further information, you can contact the China Southern Airlines service center below:
-
Jakarta
The East, 9th Floor, Unit 7
Jl. Lingkar Mega Kuningan Block E3.2 Kav. 1, Jakarta 12950, Indonesia
Telephone Number: (62-21) 57958222
Fax: (62-21) 57958221
Email: info@cs-air.co.id
China Southern Airlines Airline Code
IATA Code: CZ
ICAO Code: CSN
Call Sign: CHINA SOUTHERN
There are some examples of items that are prohibited to be carried inside your carry-on baggage include lighter fluid, oxygen bottles, fireworks, paints, and tear gas. Personal items are allowed only in limited quantities such as hairspray, deodorant, fragrance, and medicines. For check-in baggage, it is prohibited to carry potential harmful and dangerous things (e.g., explosive, compressed gases, oxidizers, corrosives, flammable liquids and solids, firearms, radioactive materials, poisons, and any other hazardous materials).
Cabin baggage allowance is a maximum of 7 kg, while check-in baggage allowance is a maximum of 20 kg.
Register your baggage in advance at the check-in counter before your flight.
Every passenger must occupy the seat which is determined during check-in.
Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.
Important notes:
Please arrive at the departure terminal at least 90 minutes before take-off for domestic flights and at least 2 hours for international flights.
Check-in counter would be closed 45 minutes before take-off.
.Please arrive at the boarding gate 30 minutes before your flight departs.
All boarding information will be available after check-in. You may also ask [airlines] officers at the airport for further assistance.
All passengers must abide [airlines] baggage allowance rules.
Bring all the valid documents include flight ticket, ID card, and passport (if you travel internationally) during your travel.
How to Cancel Your Flight at tiket.com
Logged in to your tiket.com account
Go to “My Order”.
Pick the flight you wish to cancel and then click “Refund”.
Choose the reason behind your decision to do a refund.
Read the terms & conditions carefully, then continue.
Pick the passenger doing the cancellation.
Check the estimate refund you would get and fill in the bank account information needed for refund process.
Final check all the details and validity of information you provide. If everything is correct, click “Submit Refund”.
Important
The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.
The applicable policy will still follow the airline regulations when the request is submitted.
Refund
Refund as per the airline's rules below:
Ticket Purchase Date : After 1 April 2020.
Flight Period : 24 January - 10 June 2020.
Routes : All routes.
Refund Rules : Refund as per normal regulations.
Ticket Purchase Date : Before 28 January 2020
Flight Period : -
Routes : All routes.
Refund Rules : Full refund.
Ticket Purchase Date : On/after 27 March 2020.
Flight Period : On/after 27 March 2020.
Routes : China (including Hongkong, Macao, Taiwan).
Ticket Validity Period : Full refund.
Open Ticket
The conditions for submitting an Open Ticket are as follows:
Ticket Purchase Date : After 1 April 2020.
Flight Period : 24 January - 10 June 2020.
Routes : All routes.
Ticket Validity Period : 1 year since the initial ticket issuance.
Ticket Purchase Date : Before 28 January 2020.
Flight Period : -
Routes : All routes.
Ticket Validity Period : 1 year since the initial ticket issuance.
Ticket Purchase Date : On/after 27 March 2020.
Flight Period : On/after 27 March 2020.
Routes : China (including Hongkong, Macao, Taiwan).
Ticket Validity Period : 1 year since the initial ticket issuance.
How to do an Open Ticket:
If you want to submit an Open Ticket, please contact tiket.com with a statement such as an example below:
I agree to do an Open Ticket with the following details:
Booking code :
Passenger name :
Flight route :
If the Open Ticket has been submitted to the tiket.com, then you have agreed with all the information contained on this page. tiket.com will immediately cancel your active flight schedule and will confirm this to you. The authority to use the ticket is entirely the responsibility of the passenger.
Reschedule
- Reschedule fee will be waived
- Reschedule request in form of submission
- Fare differences and other additional charges (e.g. applicable taxes) will apply
Reroute
- Submitting a re-route can be done while using the same airline
- Submissions are made at the related airlines
- Fare differences and other additional charges (e.g. applicable taxes) will apply