Austrian Airlines

Austrian Airlines AG, sometimes abbreviated as Austrian, is an Austrian national airline, which is a subsidiary of the Lufthansa Group. The airline is headquartered at Vienna International Airport, Schwechat, which is also the central hub of the airline. Austrian Airlines is the largest airline in Austria and operates a global route network of around 130 destinations, specifically in Central and Eastern Europe, with 35 destinations. Thanks to its strategic geographical location in the heart of Europe, the company's center at the Vienna International Airport is the ideal gateway between East and West. The airline is also a member of the Star Alliance, the largest global airline alliance in the world.

Austrian Airlines was formed in 1957 by the merger of Air Austria and Austrian Airways. During the 2000s, Austrian Airways developed through the acquisition of Rheintalflug and Lauda Air and adopted the name Austria in 2003. Throughout the decade, Austrian Airways suffered several years of loss, precisely in 2008, the owner of the airline, which is the Austrian government, was advised to sell the airline to foreign companies. In 2009, the Lufthansa Group bought the airline after receiving approval from the European Commission based on an investigation in the tender process.

Austrian Airlines Group occupies a leading position in the Austrian aviation industry and is an integral part of Lufthansa, the largest airline group in Europe. The airline is committed to always providing high quality, and asserting itself in European competition. An attractive airline network is connecting East and West. The basis of our flying activities is the Vienna hub. Austrian Airlines has the motto, "We carry Austria in our hearts, and ever more customers into the world," do not be surprised if the airline does everything to satisfy passengers during the trip.

Austrian Airlines Flight Class

Austrian Airlines operates three classes on its flights, namely Economy Class, Premium Economy Class, and Business Class. The services and facilities offered by all three classes are of high quality. See the explanation below for complete information:

Economy class

• Amenities
• In-flight entertainment, video & audio in high-resolution digital quality on a 9-inch (23 cm) touch screen monitor
• Ergonomic Economy Class seats with a unique relaxed position make the flight more comfortable

• In-Flight Meals
• Enjoy a warm DO & CO menu in Economy Class on flights that last 2 hours 45 minutes or more
• On shorter flights in Europe, we offer free beverage service. A variety of hot and cold drinks, including beer and Austrian wine
  
  

• Economy Class Fleet
• Airbus A319-100
• Airbus A320-200
• Airbus A321-100
• Airbus A321-200
• Boeing 767-300ER
• Boeing 777-200ER
• De Havilland Dash 8-400
• Embraer E195

Premium Economy Class

• Amenities
• The chair measures 48.3 cm, and the backrest angle is 40 degrees
• Comfortable footrests offer additional comfort
• Adjustable headrests provide support for relaxation
• Electric socket and USB port
• Additional storage space and hangers that can be used to put a coat or jacket
• In-flight entertainment with a 12-inch touch screen and noise-canceling headphones
• Amenity kit

• In-Flight Meals
• A refreshing welcome drink
• After take-off, start by refreshing yourself with a hot towel
• Three to four dishes, offering three choices of meals for your main course
• Breakfast or a snack before landing depends on the time of day
• During the flight, passengers can enjoy a variety of drinks, including Austrian wine, beer, coffee, tea, and alcoholic beverages

• Premium Economy Class Fleet
• Boeing 767-300ER
• Boeing 777-200ER

Business Class

• Amenities
• Dedicated area for Business Class check-in
• Priority baggage handling
• Allocated baggage allowance and more cabin baggage
• Fast track at the security checkpoint
• Access to Business Class Lounge

• Long-Haul Travel Amenities
• The horizontal bed is almost two meters long
• An innovative air cushion system that provides the most exceptional comfort possible
• Integrated massage function
• The latest onboard entertainment system with a 15-inch touch screen and noise-canceling headphones
• Amenity kit
  
  

• In-Flight Meals
• DO & CO, one of the best food providers in the world with a unique Flying Chef service, will give the finishing touch to culinary specialties
• Soups and appetizers
• Three main menus
• A variety of alcoholic and non-alcoholic drinks
• Choice of dessert and cheese
• Quality red or white wine
• Ten choices of Viennese coffee

• Business Class Fleet
• Airbus A319-100
• Airbus A320-200
• Airbus A321-100
• Airbus A321-200
• Boeing 767-300ER
• Boeing 777-200ER
• De Havilland Dash 8-400
• Embraer E195
  

Austrian Airlines Loyalty Program

• Miles and More
  

Miles and More is a frequent flyer owned by the Lufthansa Group, which will provide various benefits to its members. Members can choose multiple options to earn miles and redeem miles with categories of airlines, hotels, travel, mobility, entertainment, shopping, and finance. Also, members will enjoy special status as a frequent flyer, with privileges designed to make the trip a more enjoyable experience.

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Austrian Airlines Customer Service

If you need further information, you can contact the Austrian Airlines service center below:

• Austrian Airline Group - Marketing Agent
  PT AVS Indonesia
  Jl. MH Thamrin 5
  BDN Tower, 9th Floor
  Jakarta 10340, Indonesia
  Telephone number: +62 21 392 9953 or +62 21 392 9948
  Email: austrian-airlines@aviationindonesia.com
  Site: http://www.austrianairlines.com

Airline Codes Austrian Airlines

IATA Code: OS

ICAO Code: AUA

Call Sign: AUSTRIAN

Cabin Baggage

• Economy Class and Premium Economy Class

1. 1 (one) cabin baggage maximum 8 (eight) kg.

• Business Class

1. 2 (two) cabin baggage maximum 8 (eight) kg/baggage.

• Luggage dimensions must not exceed 55x40x23 cm.

Checked Baggage

• Economy Class and Premium Economy Class

1. 1 (one) checked baggage maximum 23 kg.

• Business Class

1. 1 (one) checked baggage maximum 32 kg.

• The dimensions of the baggage must not exceed 158cm.
• Baggage allocation may differ for each flight route, please visit the airline's official website for more detailed information.

Public policy

• Every passenger must occupy the seat which is determined during check-in.
• Carry-on baggage must be put in luggage compartment or below the passenger’s seat.
• Cellphones and any electrical devices must be switched off or alter to flight mode, especially during take off and landing.
• Please tighten your seatbelt, fold the table, put your seat upright, and open the window during take off and landing.
• It is against the law and strictly prohibited to smoke anywhere in the aircraft during the flight.

Expectant Mother Policy

• Pregnant passengers can fly up to the beginning of the 37th week of pregnancy.
• Passengers are requested to check the condition of pregnancy with a gynecologist or personal doctor before traveling.
• Passengers can find more detailed information on the Pregnant Passengers page on the official Austrian Airlines website.

Specific Medical Condition Policy

• Passengers with certain conditions are asked to notify the airline of their medical condition before traveling.
• Onboard medical assistance is available on every Austrian Airlines flight; Passengers can find more detailed information directly on the airline's official website.
• Passengers requiring special assistance are requested to book the service at least 48 hours before departure.

Infants and Children Policy

• Infants aged 7 (seven) days can join the flight as long as they are healthy.
• Infant passengers are those under the age of two.
• 1 (one) adult passenger (over 18 years old) may only fly with 1 (one) infant.
• For safety reasons, infants who will be 2 (two) years old during the travel period must be booked as children (with their seats).
• Passengers can find more detailed information on the Passenger Infants and Children page on the official Austrian Airlines website.

Unaccompanied Minors

• Children over 5 (five) years old and traveling without a parent or guardian are considered Unaccompanied Minors.
• Austrian Airlines also accommodates children traveling alone between 3 (three) months and 5 (five) years at an additional cost.
• Please inform the reservation office on time, at least 72 hours before departure, if you wish to use the Unaccompanied Minors service.
• Passengers can find more detailed information on the Unaccompanied Minors page on the official Austrian Airlines website.