Air France

Air France is a French airline headquartered in Tremblay-en-France. The airline is a subsidiary of the Air France - KLM Group and a founding member of the SkyTeam global airline alliance. The airline's global center is at Charles de Gaulle Airport with Orly Airport as the central domestic hub. The headquarters of the Air France company, which was previously in Montparnasse, Paris, is currently located on the Charles de Gaulle Airport field in northern Paris.

Air France was formed on October 7, 1933, from the merger of Air Orient, Air Union, Compagnie Générale Aéropostale, Compagnie Internationale de Navigation Aérienne (CIDNA), and Société Générale de Transport Aérien (SGTA). During the Cold War, from 1950 to 1990, Air France was one of the three leading allied airlines operating in Germany, precisely at Tempelhof and Tegel airports, West Berlin.

In 1990, the company acquired the operations of the French domestic airline, Air Inter, and international rival UTA (Union de Transports Aériens). It served as the primary national flag bearer of France for seven decades before the 2003 merger with KLM.

In 2018, Air France and its regional subsidiary, HOP!, Carried 51.4 million passengers. Air France operates a mixed fleet of Airbus and Boeing widebody aircraft on long-distance routes and uses Airbus A320 aircraft on short-haul routes. Air France introduced the A380 on November 20, 2009, with a service route from Paris Charles de Gaulle Airport to JFK Airport, New York. HOP!, which operates most of its regional and domestic scheduled services on a local jet fleet.

Air France Flight Class

Air France offers a mixture of three and four-cabin configurations for international long-distance routes, featuring La Premiere (selected aircraft), Business, Premium Economy and Economy. Private screens with video/audio-on-demand are available in all cabs on all remote planes. European short and medium-haul flights have a three-cab configuration with Business, Premium Economy, and Economy.

Economy class

• Amenities
• More space between the armrests (44cm)
• Reinforced ergonomic foam in the seat and backrest 118 degrees
• Legroom 79 cm
• Larger tray table
• The latest generation 16.7 inch 11.7-inch touch screen is more extensive
• Blankets, pillows, and night masks
• Headphone holder USB port

• In-Flight Meals
• The menu is served with a choice of two meals (long-haul flights)
• Snacks (short and medium-haul flights)
• Free alcoholic drinks are available on all flights, including champagne

• Economy Class Fleet
• Airbus A220-300
• Airbus A318-100
• Airbus A319-100
• Airbus A320-200
• Airbus A321-100
• Airbus A321-200
• Airbus A330-200
• Airbus A340-300
• Airbus A350-900
• Airbus A380-800
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787-9

Alizé Premium Economy Class

• Amenities
• 130-degree seat angle
• One of the widest chairs with 48.3 cm
• 102 cm seat steps
• Lumbar support is adapted to different body shapes
• Additional storage space
• Wider footrest
• The latest generation of 13.3-inch (33.9 cm) HD screens
• Softer chair cushions and wider leather armrests
• Pillows and blankets
• Wi-Fi onboard, power sockets and two individual USB ports

• In-Flight Meals
• The menu is served with a choice of two meals (long-haul flights)
• Snacks (short and medium-haul flights)
• Free alcoholic drinks are available on all flights, including champagne
• Passengers who need exceptional food, please contact the airline at least 48 hours before departure

• Premium Economy Class Fleet
• Airbus A319-100
• Airbus A330-200
• Airbus A340-300
• Airbus A350-900
• Airbus A380-800
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787-9

Business Class L'Espace Affaires

• Amenities
• Flatbed chair with a length of 2 meters
• 10.4-inch touch screen TV monitor with interactive games and AVOD
• Reading lamp, personal telephone, and laptop power port

• In-Flight Meals
• The dining service serves three kinds of dishes, and a quick menu is served immediately after takeoff

• Business Class Fleet
• Airbus A318-100
• Airbus A320-200
• Airbus A321-200
• Airbus A330-200
• Airbus A340-300
• Airbus A350-900
• Airbus A380-800
• Boeing 777-200ER
• Boeing 777-300ER
• Boeing 787-9

First-class La Premiere

• Amenities
• The Première cabin has wooden and leather chairs with a 180 degree back
• The chair can be used as a flatbed with a length of 2 meters
• Each seat is equipped with a 10.4-inch touch screen single screen with interactive games and AVOD
• Reading lamp, personal telephone, and laptop power port
• Each passenger is also equipped with personalized coat service, pure merino wool blankets, "boudoir-style" pillows
• Amenity kit for face and body care products by Biologique Recherche
• Bedding services include mattresses, duvets, hypoallergenic feather pillows, sleepwear, dust bags for shoes, and a pair of slippers

• In-Flight Meals
• Air France's first-class menu was designed by Guy Martin, chef Le Grand Vefour, a three-star Michelin restaurant in Paris
• Menu items include hors d'oeuvres, entrées, bread baskets, and cheese, along with dessert carts, including pastries, petit fours, and tartlets

• First-Class Fleet
• Airbus A380-800
• Boeing 777-300ER

Air France Loyalty Program

• Flying Blue
  

Flying Blue is a loyalty program from Air France, KLM, Aircalin, Kenya Airways, and TAROM. This program will provide benefits to its members every day, even when members are not traveling. The more Experience Points (XP) gained, the more opportunities there are to change membership status and access more benefits, such as upgrading flight classes and more. Flying Blue has a variety of partners who will provide sharing benefits for all members.

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Air France Customer Service

If you need further information, you can contact the Air France service center below:

• Jakarta
  AIR FRANCE KLM
  Customer Care Department
  Summitmas 11, 17th Floor
  Jalan Jenderal Sudirman Kav 61-62
  Jakarta 12190, Indonesia
  +62 (0) 21 2927 2222 (Customer Care option)

• Balikpapan
  Jl. Long Ikis
  Complex Total E&P Indonesia
  Balikpapan 76123 Indonesia
  Office hours: Monday - Friday, 08.30am -5.30pm
  Tel / Fax: (62-542) 533 288

Air France Airlines Code

IATA Code: AF

ICAO Code: AFR

Call Sign: AIRFRANS

Important

The terms and conditions informed on this page are fluctuative and are subject to change without prior notice.

The applicable policy will still follow the airline regulations when the request is submitted.

Due to the COVID-19 situation around the world, requests for airline passenger funds have increased significantly. Fund processing takes longer than usual.

tiket.com will continue to follow up until the refund process from the airline is complete.

Special Protocol

Before you travel, make sure you have checked and prepared travel requirements, such as a COVID-19 free certificate, visa suspension & quarantine rules at origin, transit / connection, and destination. You can check more info regading airline's special protocol here.

Refund

The conditions for submitting an EMD / Travel Vouchers refund are as follows:

• Submissions must be made before the initial departure date or no later than 31 March 2021.

Open Ticket

The conditions for submitting an Open Ticket are as follows:

• Submissions must be made before the initial departure date to avoid no-show fee

Reschedule

The following are rescheduling provisions from KLM and Air France Airlines:

• Reschedule/change fee will be waived.
• Fare differences and other additional charges (e.g. applicable taxes) will apply.
• This should be done before your original date of travel.
• Rescheduling conditions are subject to each airline policies and availability

Reroute

• Submitting a re-route can be done while using the same airline
• Submissions are made at the related airlines
• Reroute / change fee will be waived
• Waiver for reroute/change fee permitted for one time only
• Fare differences and other additional charges (e.g. applicable taxes) will apply
• This should be done before your original date of travel
• Reroute conditions are subject to each airline policies and availability